Return Policy

Dumlong Return & Refund Policy

At Dumlong.com, we are committed to ensuring your satisfaction with our products. If, for any reason, you are not fully satisfied with your purchase, we offer a straightforward return and refund process. Please review the details of our return policy below.

Returns

  • Eligibility: You have 24 hours from the date you received the item(s) to initiate a return.
  • To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Certain types of items (such as perishable goods, custom-made products, or intimate apparel) may not be eligible for returns.
  • Proof of Purchase: A valid receipt or proof of purchase is required to complete your return.

Return Process

  1. To start a return, please contact our customer service team at 'Contact Form' with your order number and details of the product(s) you wish to return.
  2. Once your return request is approved, we will provide you with instructions for sending your product back.
  3. Please ensure that the item is securely packaged and sent to the return address we provide. You are responsible for the cost of return shipping unless the return is due to an error on our part (e.g., incorrect or defective item).

Refunds

  • Inspection and Processing: Once we receive your returned item, we will inspect it and notify you via email. If the item is approved, your refund will be processed, and a credit will be applied to your original method of payment within typically 7-14 business days.
  • Non-Refundable Items: Shipping charges non-refundable.
  • If you haven't received a refund after the specified time, please first check with your bank or credit card company, as processing times may vary.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, please contact us at 'Contact Form'.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.
  2. Then contact your credit card company. It may take some time before your refund is officially posted.
  3. Next, contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and you still have not received your refund, please contact us.